We want you to be happy with your purchase, and for that reason we offer FREE Layer Exchanges for 120 days. Unlimited Layer Exchanges for LIFE for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Within 120 days of receiving your mattress, we will exchange layers with you. You will be responsible for shipping and handling which varies upon density and size as shown below.
Valid only on split or whole layers that have not been further customized such as custom sizes, face cut out etc.
Prices for delivery in Continental USA only. If you live outside the USA, please contact us for international shipping rates.
After 120 days, we will charge a nominal fee for Layer Exchanges, along with the shipping charges.
To process a Layer Exchange...
1. Simply fill out this form, and we will order you a new layer.
2. Once you receive your new layer. Please roll up the old layer in the packaging your new layer came in. Whole layers, rolled up as tight as you can get them then fold them over to be the smallest package possible.
3. Contact us by email at MountainAirOrganicBeds@Gmail.com, with the size of package you were able to get the return layers into. Please request a pickup within 30 days to avoid credit card charges for extra layers.
4. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for UPS Ground pickup.
5. Please mark on the box the layer size and density you are returning.
Please note: Without providing your receipt, paying for shipping, we may not be able to process your layer exchange.
Please email your receipt to MountainAirOrganicBeds@gmail.com along with details of what you would like us to order you for exchange. You may also text us at 479-879-6142 as back up.
6. For more than one layer exchange within 120 days, please put the item you desire in your cart and checkout.