Our Policies
OUR POLICIES
OVERVIEW*
"ALL SALES ARE FINAL” for Mattresses, Mattress Pads, Toppers, Pet Beds, Adjustable Beds, further custom request, & Woodworking.
We reserve the right to replace broken, defective or wrong items sent at our expense and does not count toward your 90 days of Free layer exchange time.
All orders are custom made to your specifications. By completing this transaction, you agree with the terms and policy provided and acknowledge you are purchasing a custom made product as you are making choices to customize your mattress for each sleeper."
Mountain Air Organic Beds traditionally offers Free Layer Exchanges for 90 days*
However; we are now running a special for a limited time only, where you get UNLIMITED FREE 4 MONTH LAYER EXCHANGES at no expense to you! We will pay shipping to receive the old layer back. You can do this as many times as needed within the 120 days. If the old layer is not returned in 30 days, you will be notified by E-Mail that you will charged for a new layer. You must call us to request a code and place your order directly with us.This offer may be cancelled at anytime without notice. Not Valid for Extra Firm Layers or sales delivered outside the continental USA.
The VAST majority of cases a layer exchange or replacing the foundation underneath the mattress fixes the issue. Traditionally our free layer exchange is for 1 layer, we even pay the shipping. (S&H approximately $99 per box of 2 split layers for other layer shipments during the 90 days). The time spent between ordering a new layer exchange, and receiving the mattress and bed does not count in your 90 days. Offer not valid for Extra Firm layers.
Refunds are allowed on unopened bedding with a 20% restocking fee to handle shipping & handling charges.
Please be advised this is a DIY mattress where individual layers and casings are chosen by the customer. By making this purchase you are acknowledging this. (This protects us legally and we don't have to sell you a toxic mattress and you don't have to deal with the hassle of a prescription.)
OUR EXCHANGE POLICY
The 90 day or 4 months special offer starts on the day of delivery of your entire mattress and foundation or bed if ordered from us. Please note pillows and bedding may arrive on a different day than a mattress resulting in multiple counts. Free Layer Exchanges do not apply to any sizes other than Twin, Twin Extra Long, Full, Queen, King and California King. Extra Firm Layers and sales delivered out of the USA are excluded from layer exchanges.
Layer Exchanges will not be given if the mattress layers has been put in sunlight, outside, dried out from air, or direct heat from mechanical sources. Torn, dirty, damaged or abused. Our exchange policy is not a refund policy.
Please call us to see if you quality for a warranty or a return.
Please contact us at (844) 223-2263 for a Return Authorization Number. Items returned WITHOUT a RA# will not be honored with a refund. Be SURE to get your RA# within 120 days, you can always change your mind and cancel the RA#.
You must ship the mattress layers back CLEAN, and undamaged. Bedding must be sent back in unopened packages. No smoke, unusual odors, or stains, and mattresses must be free of dirt, pet hair, & grime. Anything else voids this policy. Your card will be kept on file until the time period for the free layer exchanges has expired.
This is a 90 day Exchange only policy, not a refund policy.
Refunds and exchanges applies only to the person who paid for the order, refunds are given to original purchaser only with the original receipt from Mountain Air Organic Beds.
Mattresses, Toppers, Foundations, Platform beds, Pet Beds, and Adjustable beds are not returnable under no circumstances. We reserve the right to replace any lost, defective, or missing parts as soon as possible.
Please note weight in shipments may vary and is no indication as to the density of the latex inside. Handcrafted products can vary slightly in production as our products are not mass manufactured. However; they are well made and produced with a high level of quality materials and workmanship.
We are not responsible for shipping and fulfillment delays beyond our control.
FURTHER INFORMATION
Please review all our policies in detail upon check out.*