We want you to be happy with your purchase FOREVER! For that reason we offer UNLIMITED LAYER EXCHANGES FOR LIFE for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Layer Exchanges apply only to Organic Joy, Heavenly Harmony, Ozark, Eclipse, Voyager, Angel Mattresses & Heavenly Dreams mattresses.
After 120 days, we will charge a nominal fee for Layer Exchanges. To process a Layer Exchange...
1. Simply make your choice the layers you want pay for shipping, we will order you a new layer.
2. Once you receive your new layer, please roll up the old layer in the packaging your new layer came in rolling up as tight as possible then folding over whole layers.
3. Please contact us to request a pickup. We need the size and what is in the package. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for UPS Ground pickup.
4. Call UPS for pick up.
5. Without providing your receipt, and a credit card for to hold insuring the old layers are returned, we may not be able to process your layer exchange. Please Email receipt to MoutainAirOrganicBeds@gmail.com
Note: Return layers must be returned within 30 days to avoid being charged for them.
Email Exchange Request to MountainAirOrganicBeds@gmail.com for shipping quotes outside the continental USA.
If you would like to purchase the return layers, please click on this link.